Let’s Connect
The world’s most popular chat platform that connects over 1/5th of the world
population now in your hands.
WhatsApp lets you connect with your customers in two broad ways - sending important updates and customer queries
Notification:
Use notifications to send timely, well-targeted messages that surprise and delight your users.
WhatsApp brings you one of the safest two-way communication with your customers with end-to-end encryption of the conversation.
It is fast, easy, secured and with guaranteed delivery and higher response rate.
Customer Queries:
Enable your customer support teams to respond instantly to any customer queries and troubleshoot faster using rich media sharing. Automate replies
Order Updates Direct and instant communication on Purchase order, tracking, and delivery information
Product Availability Information and updates on products that users are interested in, or would like to receive alerts for, their availability, etc.
Billing Inquiries Returns, payments, and other billing related issues of customers that need to be resolved
Alerts and Warnings Communicate transaction alerts or urgent warnings such as irregular credit card transactions, fee charged, credit limit, etc.
Urgent Customer Issues Inbound requests that require urgent problem solving such as lost or stolen credit card reports
Inquiries and Statements Account or loan balance inquiries, credit limit inquiries, rewards inquiries, etc.
Time critical notifications Flight cancellations, delays, rescheduling which requires real-time communication, and customer service
Booking Inquiries Seat selection, payment/billing questions, cabin upgrades, and other information travellers need.
Confirmation & Alerts Flight confirmations, check-in notifications, and boarding passes for travellers
Manage Hundreds of WhatsApp Messages for Sales and Customer Support (Now With Chatbots & Funnels!)
Connect with your visitors using Facebook Messenger, WhatsApp, and 20+ social channels in one button
Live Chat and Chatbot by OpenAI & ChatGPT. Support for WhatsApp, Messenger, Telegram, Email, SMS …
Ensure prominent opt-in process at the right customer touch points. Any of the following methods can be used for the process: